Customer Help
Our happiness team is always here to assist.
Orders and Shipping
Delivery times vary depending on your location and the shipping method you choose. Typically, it takes 1-3 days for orders to arrive. You can track your order’s progress using the provided tracking information. For more details read our Shipping Policy
To change your shipping address, log in to your account, go to “Account Settings” or “Profile,” and find the “Shipping Address” section. Update the information with your new address, save the changes, and you’re good to go!
For an already placed order, changing the shipping address may require contacting our customer support team directly. Please reach out to us at sales@coffeetools.ae , and we’ll assist you in updating the shipping address for your order.
To track the status of your order, follow these steps:
- Log in to your account on our website.
- Go to your order history or order tracking section.
- Locate the specific order you want to track and click on it.
- You’ll find real-time tracking information and updates related to your order’s status, including shipping details and estimated delivery date.
If you placed your order as a guest or have trouble tracking it online, you can also contact our customer support team at sales@coffeetools.ae. They’ll be happy to assist you in tracking your order.
We do not store your credit card information for security reasons. Your payment details are handled securely during the transaction but are not retained on file to protect your privacy and security.
No, we do not charge sales tax separately. All prices displayed on our website already include taxes.
Yes, we currently ship to all Gulf countries. For shipping to other countries, please contact our customer support for arrangements.
It depends on your order. Multiple items may be shipped separately or together, depending on availability and logistics.
Returns and Exchanges
Our returns policy can be found on our Shipping Policy page. Please visit our Shipping Policy Page for detailed information.
If you received the wrong item, Please contact our customer support team at sales@coffeetools.ae and we’ll promptly assist you in resolving the issue.
If your order arrived damaged, please visit our Return Policy page for detailed instructions on how to address the issue.
To mail your authorized return, please follow the instructions provided during the return authorization process or refer to our Returns page for the correct mailing address.
Receiving customer support is easy. You can reach our customer support team by emailing sales@coffeetools.ae. We’re here to assist you!
If you’ve entered an incorrect shipping address, please contact our customer support immediately at sales@coffeetools.ae to rectify the situation.
Once an order is submitted, changes or cancellations may be possible, but it’s best to act quickly. Please contact our customer support at sales@coffeetools.ae to request changes or cancellations and we’ll assist you accordingly.
Yes, you can pre-order items that are currently sold out. Please visit the product page for more information on availability and pre-order options.
