At Coffee Tools, we strive to provide you with the highest quality products and services. We understand that sometimes you may need to return a product, and we are here to assist you with our refund and return policy. Please take a moment to review the terms and conditions below:
1. Eligibility for Returns:
- Products purchased from Coffee Tools are generally non-returnable and non-exchangeable.
- However, we will accept returns or exchanges if the product has a manufacturer defect.
2. Manufacturer Defects:
- If you believe your product has a manufacturer defect, please contact our customer support team within 10 Days] days of receiving the product.
- To process a return or exchange due to a manufacturer defect, you may be required to provide photos or other evidence to support your claim.
- If the defect is confirmed by our team, we will provide you with instructions for returning the product or processing an exchange.
3. Exclusions:
- Our prices do not include installation or calibration services unless explicitly stated in the product description or purchase agreement. These services may be subject to separate terms and conditions.
4. Return Conditions:
- To be eligible for a return or exchange, the product must meet the following conditions:
- The product must be in its original, unused condition.
- The product must be returned in the original packaging with all included accessories.
- Please include a copy of the original purchase receipt or order confirmation when returning the product.
5. Return Process:
- If your return is eligible based on the criteria above, please follow these steps:
- Contact our customer support team at sales@coffeetools.ae to initiate the return process.
- Provide your order number and a detailed description of the reason for the return.
- Wait for instructions from our team on how to return the product. We may provide you with a return authorization (RA) number.
- Package the product securely, including all original accessories, and ship it to the address provided by our team.
- Please ensure that the return shipment is adequately insured, and that you retain proof of shipment.
6. Refund or Exchange:
- Once we receive and inspect the returned product, we will process your refund or exchange as follows:
- For eligible returns due to a manufacturer defect, we will provide a refund or exchange as per your preference.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be processed promptly, and the replacement product will be shipped to you.
7. Contact Us:
- If you have any questions or need further assistance regarding our refund and return policy, please reach out to our customer support team at sales@coffeetools.ae
Please note that Coffee Tools reserves the right to amend or modify this policy at any time. It is your responsibility to review our refund and return policy periodically for any changes.
Thank you for choosing Coffee Tools. We appreciate your business and look forward to serving you in the future.
